Cancellation Policy

If you are a consumer (i.e. a natural person placing an order for purposes that cannot predominantly be attributed to your commercial or independent professional activity), you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (TORCHTECHNOLOGY LTD, a private limited company registered in the Republic of Cyprus, Registered office: 25 Martiou, 27, D. MICHAEL TOWER, Office 105A, Egkomi, 2408 Nicosia, Republic of Cyprus, Email: hello@torchtechnology.de) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from the contract.

If you withdraw from the contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract.

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

The right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgement that they thereby lose their right of withdrawal.

The right of withdrawal also does not apply to contracts for services if the trader has fully performed the service and the consumer has given prior express consent and acknowledged that they will lose their right of withdrawal once the contract has been fully performed by the trader.

To: TORCHTECHNOLOGY LTD, a private limited company registered in the Republic of Cyprus, Registered office: 25 Martiou, 27, D. MICHAEL TOWER, Office 105A, Egkomi, 2408 Nicosia, Republic of Cyprus, Email: hello@torchtechnology.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): _______________

Ordered on (*) / received on (*): _______________

Name of consumer(s): _______________

Address of consumer(s): _______________

Signature of consumer(s) (only if this form is notified on paper): _______________

Date: _______________

(*) Delete as appropriate.